Price PagerDuty two ways. Incident Management bills per user at $21 a month annually; the PD Reliability Platform bills a flat annual fee bundling seats, events and AI actions. Compare both for your team size and see the per-seat cost PagerDuty never publishes.
| Input | Result |
|---|---|
| Incident Management Professional, 10 users, annual | $210.00 a month, $2,520.00 a year |
| The same 10 users month to month | $250.00 a month, $3,000.00 a year, $480.00 more |
| Platform Starter, the same 10 people | $2,800.00 a year, which is $23.33 a seat a month |
| Starter against Professional for 10 people | Starter costs $280.00 more a year and bundles 5,000 events plus 1,000 AI actions |
| 20 people: Essential against Professional | $12,000.00 a year against $5,040.00 |
| 5 people on Free | $0.00 a year |
| Plan | Price | Included | Notes |
|---|---|---|---|
| Incident Management, Free | $0 | 5 users, 1 on-call schedule, 1 escalation policy | Basic chat, limited email / push / SMS / phone notifications |
| Incident Management, Professional | $25.00 / user / month | Per user | Month to month. Enhanced chat and post-incident reviews over Free |
| Incident Management, Professional, annual | $21.00 / user / month | Per user | Official page labels this 16% off and prints saving of $48.00 per user a year |
| Platform, Starter | $2,800.00 / year | 10 seats, 5,000 events, 1,000 AI actions | Flat annual platform fee |
| Platform, Essential | $12,000.00 / year | 20 seats, 40,000 events, 4,000 AI actions | Flat annual platform fee |
| Platform, Plus | $48,000.00 / year | 50 seats, 150,000 events, 16,000 AI actions | Flat annual platform fee |
| Platform, Ultimate | Custom pricing | 500 seats, 2,000,000 events, 100,000 AI actions | No figure published |
| Credit packs (extra seats, events, AI actions) | Not published | — | Sold through sales. PagerDuty prints no price for these |
Incident Management lists events as not included at the Free and Professional tiers, the events allowance only exists on the PD Reliability Platform side. Add-ons including AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing are purchased separately and are not priced on the public page.
Every figure above is taken from PagerDuty's own plans and pricing page, read on 17 October 2026, and specifically from the feature comparison table on that page, which lists seats, events and AI actions side by side for each tier. The one number that is not published anywhere is the price of credit packs, which is why the calculator stops and says so rather than estimating.
The annual discount is worth checking against PagerDuty's own arithmetic: it lists Professional at $25.00 a month month to month and $21.00 on annual billing, calls that 16% off, and prints a saving of $48.00 per user per year. Those three statements agree with each other to the dollar, so the $21.00 figure is safe to build on.
The thing that makes PagerDuty hard to price is that it currently sells the same job in two different ways. Incident Management is the older per-user product: $21.00 per user per month on annual billing, $25.00 month to month, free for up to five people. The PD Reliability Platform is the newer flagship, sold as a flat annual fee, $2,800.00, $12,000.00 or $48,000.00 a year depending on tier, where what you are really buying is a bundle of seats plus a fixed allowance of events and AI actions.
Because the platform fee is one number, the only honest way to compare it with per-user pricing is to divide by the seats it bundles. Starter works out at $23.33 per seat per month against $21.00 for Professional, but the comparison is not quite apples to apples: on Incident Management, PagerDuty lists events as not included at any price, whereas Starter bundles 5,000 of them along with 1,000 AI actions. So the extra $2.33 a seat is the price of the events, not of the people.
The trap on the platform side is that seats are a hard ceiling. PagerDuty counts seats as the highest number used in the previous month, so a team that only occasionally brings in extra responders pays for the peak all year, and anything above the bundled allowance has to come from credit packs whose price is not public. On the per-user side the equivalent trap is smaller but real: month to month billing costs 16% more, which on a team of twenty is a meaningful amount for no extra product.
Incident Management is free for up to five users and then $21.00 per user per month on annual billing, or $25.00 month to month. The PD Reliability Platform is a flat annual fee: $2,800.00 for Starter, $12,000.00 for Essential and $48,000.00 for Plus, with Ultimate quoted. A team of ten on Professional pays $210.00 a month, or $2,520.00 a year.
Not on seats alone. Starter costs $2,800.00 a year and bundles 10 seats, which is $23.33 per seat per month against $21.00 for Professional, $2.33 more a seat. What you get for that gap is 5,000 Signal Intelligence Events and 1,000 AI actions, because on Incident Management PagerDuty lists events as not included at any tier. If you will not use the events, the per-user plan is the cheaper buy.
You need credit packs. PagerDuty sells them through sales and publishes no price, so this page will not guess, it shows how many seats over you are and treats the annual fee as a floor. Note also that PagerDuty counts seats as the highest number used during the previous month, so occasional spikes raise the number you are billed for all year.
$48.00 per user per year, which is what PagerDuty's own page prints. Professional is $25.00 per user per month month to month and $21.00 on annual billing, a 16% discount. For a team of ten that is $480.00 a year; for twenty, $960.00.
Yes, Incident Management Free, for up to 5 users with one on-call schedule and one escalation policy. It includes basic chat and limited email, push, SMS and phone notifications. Professional adds enhanced chat and post-incident reviews. There is no free tier on the platform side, Starter starts at $2,800.00 a year.
Taxes, and every add-on: AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing are all purchased separately and none are priced on the public page. Credit packs for seats, events or AI actions above the bundled allowance are also unpriced publicly. Treat any figure here as the subscription floor.
PagerDuty lists it as “Custom Pricing” and publishes no figure. What is published is what it includes: 500 seats, 2,000,000 events and 100,000 AI actions. Anything else has to come from a sales quote.