Work out what Zendesk costs for your team size. Enter your agent count and tier to get the monthly and annual bill, see what the AI add-on does to the per-agent price, or enter a budget to find how many seats it covers.
| Input | Result |
|---|---|
| 5 agents on Suite Team | $275.00 per month ($3,300.00 per year) |
| 10 agents on Suite Growth | $890.00 per month ($10,680.00 per year) |
| 25 agents on Suite Professional, with AI add-on | $4,125.00 per month ($49,500.00 per year) |
| 100 agents on Suite Professional, with AI add-on | $16,500.00 per month ($198,000.00 per year) |
| Plan | Annual billing | Annual cost per agent | Monthly billing (default +25%) |
|---|---|---|---|
| Support Team | $19.00 | $228.00 | $23.75 |
| Suite Team | $55.00 | $660.00 | $68.75 |
| Suite Growth | $89.00 | $1,068.00 | $111.25 |
| Suite Professional | $115.00 | $1,380.00 | $143.75 |
Suite Enterprise is quoted custom by Zendesk and has no published per-agent rate, so it is not shown. Monthly billing figures assume Zendesk's stated “20% off annual”, i.e. monthly billing costs 25% more per agent.
The four per-agent rates above, $19 for Support Team, $55 for Suite Team, $89 for Suite Growth and $115 for Suite Professional on annual billing, appear on Zendesk's own pricing page and are repeated consistently across four independent 2026 pricing reviews, including worked examples at 1-seat and 25-seat volumes. Checked 2026-10-16.
The monthly-billing uplift is an assumption you can change. Zendesk states annual billing saves 20%, which implies monthly billing costs 25% more, and one of the reviews gives the matching figures (Suite Team at $69 monthly against $55 annual; at 25 seats, $1,725 monthly against $1,375 annual, a ratio of 1.25). Zendesk does not publish a monthly rate table, so the uplift is a field you can edit.
The AI add-on price is secondary. Zendesk's pricing page names “Suite Enterprise + Copilot” without a figure. Three independent pricing reviews all report $50 per agent per month for Copilot / Advanced AI, which is what this calculator defaults to, but it is not first-party, so it is an editable field. Workforce Management ($25) and Quality Assurance ($35) add-ons appeared in only one source, so they are deliberately not calculated.
What is deliberately not priced. Suite Enterprise is contact-sales only. Zendesk's AI agents also bill per automated resolution rather than per seat, and no per-resolution price is published, so it cannot be modelled here honestly. Implementation and professional services are likewise excluded.
This is an estimate, not a quote. Not a Zendesk tool and not affiliated with Zendesk, Inc. Zendesk is a trademark of Zendesk, Inc.; the name is used only to identify which product is being estimated.
On annual billing the published rates are $19.00 for Support Team, $55.00 for Suite Team, $89.00 for Suite Growth and $115.00 for Suite Professional, per agent per month. Support Team is email and web-form ticketing only, no live chat, no voice and no help centre — so most teams that need omnichannel support start at Suite Team.
On Suite Team at annual billing, $550.00 a month or $6,600.00 a year. On Suite Professional it is $1,150.00 a month, or $13,800.00 a year. Add the AI add-on at the default $50 per agent and Suite Professional for 10 agents becomes $1,650.00 a month.
Annually, and by a meaningful amount. Zendesk states that annual billing saves 20%, which means monthly billing costs 25% more per agent. On Suite Team that is the difference between $55 and about $69 per agent per month, for 25 agents, roughly $350 a month, or $4,200 a year.
Yes. Zendesk bills on provisioned seats, not active users: if you have 100 agent accounts and 70 people use them, you still pay for 100. There is no idle discount and no automatic suspension. This is why unused seats are one of the largest and least visible parts of a Zendesk bill, and why the per-seat number above is the number to audit before renewal.
About $50 per agent per month for Copilot / Advanced AI, according to three independent pricing reviews, Zendesk names the add-on on its pricing page but does not publish a figure, so treat that number as secondary and edit the field if your quote differs. Separately, Zendesk's AI agents bill per automated resolution rather than per seat, and no per-resolution rate is public, so it is not modelled here.
Because Zendesk quotes it custom. Some reviews print a figure of “around $169”, but it is not first-party, the wording is not firm, and it varies with negotiation, so rather than show a number we cannot stand behind, the calculator stops at the four tiers Zendesk publishes.